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Privacy Policy
12 December 2025  –  Admin

At Bisa Bahasa Indonesia, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

By accessing our website or enrolling in our programs, you agree to the practices described in this Privacy Policy.


1. Information We Collect

We may collect personal and non-personal information in the following ways:

1.1 Personal Information

This includes data you provide voluntarily when interacting with our website or services, such as:

  • Full name

  • Email address

  • Phone number

  • Country of residence

  • Language preferences

  • Payment and billing information (processed securely through third-party providers)

  • Messages or inquiries sent through forms, email, or WhatsApp

1.2 Automatically Collected Information

When you visit our website, certain data may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the website

  • Referring websites

  • Cookies and tracking technologies

1.3 Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze website performance, remember preferences, and support marketing activities.
You can manage your cookie settings through our Cookie Preferences page.


2. How We Use Your Information

We use collected information for the following purposes:

  • To provide and improve our language learning services

  • To process enrollment, payments, and communication

  • To respond to questions, inquiries, and customer support requests

  • To personalize user experience

  • To analyze website performance and user behavior

  • To send updates, promotions, or service notifications (only when permitted)

  • To comply with legal requirements

We do not sell or rent your personal information to third parties.


3. Legal Basis for Processing (GDPR-Compliant)

If you are located in the EU or UK, we process your data under the following legal bases:

  • Consent – when you voluntarily provide information or accept cookies

  • Contract – when data is required to deliver our services

  • Legitimate interest – to improve website performance and service quality

  • Legal obligation – when required by law


4. How We Share Your Information

We may share your information with trusted third parties only when necessary to provide our services, including:

  • Payment processors

  • Email or communication service providers

  • Analytics tools (e.g., Google Analytics)

  • Website hosting providers

  • Legal authorities (only if required by law)

All partners handling your data adhere to strong privacy and security standards.


5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These include:

  • Encrypted connections (HTTPS)

  • Secured servers

  • Access control policies

  • Regular system monitoring

However, no online transmission is 100% secure. While we do our best, we cannot guarantee absolute security.


6. Data Retention

We retain your information only for as long as necessary to:

  • Provide our services

  • Fulfill legal obligations

  • Resolve disputes

  • Maintain business records

You may request deletion of your data at any time (see Section 8).


7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content on those websites and encourage you to review their privacy policies.


8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to access – request a copy of your data

  • Right to correction – update or correct inaccurate information

  • Right to deletion – request that your data be removed

  • Right to restrict processing

  • Right to data portability

  • Right to withdraw consent

  • Right to object to data processing

To exercise any of these rights, you can contact us using the information below.


9. Children’s Privacy

Our services are not directed at individuals under the age of 13.
We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal data, please contact us so we can remove it.


10. International Data Transfers

As a global education service, your information may be processed in countries outside your residence.
We ensure that all international data transfers comply with applicable privacy regulations and include adequate safeguards.


11. Updates to This Privacy Policy

We may revise this policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
Continued use of our website signifies acceptance of the updated policy.


12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, you may contact us at:

Bisa Bahasa Indonesia
Email: [isi email Anda]
WhatsApp: [isi nomor Anda]
Website: bisabahasa.namagz.com

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